Live Shopping that builds trust

How Livyo Works for Buyers

Experience products live, ask questions in real time, and buy with confidence.

1. Join Live Stream: Choose a stream and watch live.
2. Ask & Discover: Ask questions in chat and discover details.
3. Buy Securely: Buy right in the stream, without a detour to another shop.

Live shows

How Livyo Works for Sellers

Present your products live, build trust, and get direct feedback.

1. Present Product: Show your product live in action.
2. Build Trust: Answer questions and create transparency.
3. More satisfied customers: Live viewers buy more mindfully.

Become a seller

Frequently Asked Questions

For Buyers

What is live shopping?

Live shopping combines online shopping with live video. Sellers present products in real time, you can ask questions, see the product from different angles and order directly in the stream. Livyo is a live shopping platform from Austria where businesses from Austria present their products live.

How do I buy during a live stream?

During the stream, you see the featured products with price and details. You can order directly in the stream or add products to your cart without leaving the stream. Payment is then handled by Livyo's payment partner Mollie. On the product page, you also find images, a detailed description, seller information and similar products.

How can I pay?

Payments are processed by Livyo's payment partner Mollie (Mollie B.V., Netherlands). The payment methods available to you are shown at checkout before you pay. Even if your cart contains products from several sellers, you pay for it in one step.

Does Livyo cost anything for buyers?

No. An account and using Livyo are free for buyers. You only pay the product price and the shipping costs shown at checkout before you pay.

Can I return products?

Yes. As a rule, you can withdraw from the contract within 14 days of receiving the goods without giving reasons, either in “My Orders” or via the “Withdraw from contract” link at the bottom of the website.

If a statutory exception applies to a product, for example goods made to your specifications or goods that spoil quickly, this is shown on the product before you buy.

If you withdraw from the whole order, you get back the purchase price and the cost of standard delivery. You pay the return costs unless the seller offers free returns. In that case you get a free Livyo return label. Otherwise you send the parcel yourself to the return address shown. Returns of faulty goods are free for you, report them via “Report issue”.

Is my payment secure?

Yes. You enter your payment details directly with Mollie, a licensed payment service provider. Livyo does not store card or account details. All connections are encrypted and the platform runs in EU data centres. Which service providers Livyo uses and where they process data is explained in the privacy policy.

Can I ask questions during the stream?

Yes. In the live chat, you can ask about material, size, fit or availability and the seller answers directly in the stream. To write in the chat, you need an account with a confirmed email address.

Can I rate sellers?

Yes. Once your order has been delivered, you can rate it in “My Orders” with 1 to 5 stars and an optional short text, once per order. This way, all ratings come from real purchases. They appear on the product and in the seller's profile. Sellers can reply publicly once. You can report inappropriate reviews or replies to Livyo via “Report”.

How is my order shipped?

The seller sends your order directly to you, Livyo itself does not ship any goods. You can currently only order with a delivery address in Austria. Shipping method and shipping costs are shown at checkout before you pay, and the delivery time where available.

If the seller creates the shipping label via Livyo's shipping partner Sendcloud, you receive tracking automatically. If the seller sends the parcel without Sendcloud (“Shipped by the seller”), you find the carrier and tracking number in “My Orders” if the seller provides them.

Please confirm receipt there once the parcel has arrived. If nothing arrives, report it via “Report issue”. Without confirmation and without a reported problem, an order sent by the seller themselves is marked as delivered 14 days after shipping.

What happens if there is a problem with my order?

In “My Orders”, select “Report issue” for the order, for example if the goods do not arrive, are damaged or do not match the description. The seller is notified and has 7 calendar days to respond. If you cannot find a solution or there is no response, you can pass the case on to Livyo. While the case is open, the amount is not paid out to the seller, for a shipped order for no longer than 80 days after your payment. A refund to you is still possible after that.

How can I protect my account even better?

Turn on two-factor login in your profile under “Security”. Livyo then asks for your password and a 6-digit code from an authenticator app on your phone, for example Aegis, 2FAS or the iPhone Passwords app. Livyo does not send text messages for this. Keep the 10 recovery codes in a safe place. They let you into your account if you lose your phone. If both phone and recovery codes are gone, write to support@livyo.at from your registered email address.

For Sellers

What requirements must I meet as a seller?

You need a business based in Austria and an account with a confirmed email address. In the seller application, you provide your personal and business details. Livyo reviews every application and approves you. For payments and payouts, you also complete Mollie's one-time business verification directly from the dashboard. You do not need a Mollie account beforehand. You provide bank and identity details only to Mollie, Livyo does not store them.

How do I start a live stream?

Create your products in the dashboard under “Products” and plan the date, time and products for your stream under “Streams”. You can go live publicly once three things are done: your approval as a seller, payment approval by Mollie under “Payments” and at least one approved delivery country under “Packaging & EPR”. On Starter, you also set the shipping costs for every approved delivery country under “Shipping”. Before you start, Livyo checks whether your camera and microphone are available.

What does Livyo cost for sellers?

Starter is free: up to 4 live streams per month, 25 active products, a maximum of 60 minutes per stream and 9% commission. Pro costs €199 per month or €169 per month with annual billing, with 7% commission. Unlimited costs €499 per month or €424 per month with annual billing, with 5% commission. All prices and commissions are net, plus 20 % VAT. Livyo sends you an invoice for every subscription payment and a collective invoice for commissions and labels twice a month, by e-mail and in the dashboard under Invoices.

You can try one of the two plans Pro or Unlimited once for 7 days free of charge. After the early-bird bonus, there is no further trial. Commission only applies to sales and is calculated on the product price after discounts, not on shipping costs.

Early-bird bonus while places are available: places 1 to 50 receive 3 months of Unlimited, places 51 to 100 receive 3 months of Pro, each without a subscription fee. The commission of 5% or 7% also applies during the bonus period. The 3 months start as soon as you can sell: at the earliest with Livyo's sales start, once your Mollie payment account is ready. They start at the latest 30 days after the sales start or your approval, whichever is later. Until then, no subscription fee applies. Afterwards, Starter applies unless you actively choose a paid plan.

If you move to a plan with fewer products, Livyo pauses the surplus products that have not been edited for the longest time. They are not deleted. In the dashboard you choose which ones are active. With an upgrade they become active again.

How do I receive my payouts?

Buyers pay via Mollie. For each order, your share and the Livyo commission are calculated separately. Your share is the product price after discounts plus shipping costs minus commission. It is paid out to you via Mollie no earlier than three days after the withdrawal period ends.

Ongoing refunds and chargebacks hold back the payout until they are resolved. Open withdrawals, returns and disputes hold it back for a shipped order for no longer than 80 days after the payment. Your share is then paid out anyway, because Mollie only routes payments for up to 90 days. If a refund follows, Livyo recovers the amount from your balance via Mollie. If a buyer withdraws, the Livyo commission is reversed in full. Costs of Livyo shipping and return labels are offset against your payouts.

Subscription fees for Pro and Unlimited are billed separately via Mollie. You can see the status of your Mollie approval in the dashboard under “Payments”.

Please ship paid orders promptly. You are reminded 45 and 60 days after the payment. If an order has not been shipped 75 days after the payment, it is cancelled automatically and the buyer receives the full amount back, because Mollie only routes payments for up to 90 days.

What products can I sell?

All legal products that comply with the terms and conditions, for example from fashion & accessories, jewellery & watches, beauty & care, home & living, handmade & unique items or electronics & tech. Not permitted are, among others, counterfeit products, tobacco products and e-cigarettes, medicines, weapons and ammunition, and gambling products. Alcohol is only permitted with restrictions. The full list is in the terms and conditions under “Prohibited Content and Products”.

Do I need special equipment for streaming?

No. A smartphone, tablet or laptop with a camera, microphone and stable internet connection is enough. Livyo works directly in the browser, you do not need any additional app or software. A ring light and a tripod help for a better picture.

Is Livyo GDPR compliant?

Yes. Livyo is operated in accordance with the GDPR and the Austrian Data Protection Act. The platform runs in EU data centres, and Livyo prefers external service providers within the EU or EEA. If a service provider such as the payment partner Mollie may also process data in third countries, this only takes place under the conditions of the GDPR, for example on the basis of an adequacy decision or EU standard contractual clauses. Details are in the privacy policy.

On accessibility: Livyo is currently partially conformant with WCAG 2.1 Level AA, known limitations are listed in the accessibility statement.

How do shipping and returns work?

How you ship depends on your plan. On Starter, you ship on your own. Under “Shipping” in the dashboard, you set shipping costs and delivery time per delivery country, €0 is possible. After shipping, you click “Mark as shipped” on the order and can enter the carrier and tracking number. Buyers confirm receipt. Without confirmation and without a reported problem, the order is marked as delivered 14 days after shipping.

On Pro and Unlimited, you choose under “Shipping” which of the carriers available via Livyo's shipping partner Sendcloud your buyers see at checkout. You create the shipping label directly on the order, and buyers receive tracking automatically. You see and confirm the label price beforehand, and it is offset against your payout. In both cases, you receive the buyers' shipping costs with your share.

If a buyer withdraws, the buyer pays the return costs by default. You can offer free returns instead, currently for Livyo return labels within Austria. The label costs are then offset against your payout. Returns of faulty goods are always free for buyers.

If a statutory exception from the right of withdrawal applies to a product, you mark it on the product. For goods made to specifications, buyers enter their specifications when they buy.

Is there an analytics dashboard?

Yes, in the dashboard under “Analytics”. Starter includes basic analytics with revenue, orders, streams and viewers. Pro adds conversion and performance data. Unlimited also offers revenue forecasts and a data export.

What happens if a buyer opens a dispute?

You are notified in the dashboard and by email and find the case under “Disputes”. You have 7 calendar days to respond. Livyo recommends responding quickly and in a solution-oriented way. If there is no agreement or the deadline passes without a response, the buyer can pass the case on to Livyo, which then reviews it. Until it is resolved, the amount for this order is not paid out, for a shipped order for no longer than 80 days after the payment.

What do I need to provide for packaging and EPR?

In Austria, packaging is subject to a licensing obligation. Under “Packaging & EPR”, you submit a short declaration, for example which system you use to license your packaging.

Austria is approved automatically once your declaration is complete. Orders are only possible after approval.

Should I turn on two-factor login?

Yes, Livyo recommends it, because your account manages orders and payouts. Turn it on in your profile under “Security”: scan the QR code with an authenticator app, for example Aegis, 2FAS or the iPhone Passwords app, and confirm the code. From then on Livyo asks for this code after your password every time you sign in. Keep the 10 recovery codes apart from your phone. If both phone and recovery codes are gone, write to support@livyo.at from your registered email address.